QUALITY - INTEGRITY - AUTHENTICITY

​Oakden Enterprises is an independent consultancy providing expert advice and the highest quality services to professional clients in the Disability and Aged Care sectors. 

Established by Victoria Oakden in 2005, Oakden Enterprises has a reputation for providing tailored, reliable and ongoing support to a diverse range of clients including not-for-profit organisations, government agencies and private providers.
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With extensive experience and a broad range of professional skills, Victoria and her team provide valuable support to the Disability and Aged Care sectors through professional services including Project Consultancy, Clinical Risk Assessment and Management, clinical and quality audits, and subject-specific training. 

Meet our team

​​Victoria Oakden - Director
​Victoria is Director of Oakden Enterprises, an innovative business that provides specialised advice and services to the community, disability and aged care sectors. A registered nurse with over 25 years’ experience, Victoria worked for over a decade as a Registered Quality Assessor for the Australian Aged Care Quality and Safety Commission. 

As a Clinical Risk Manager and Clinical Incident Review Coordinator, Victoria has worked with a diversity of public, private and not-for-profit aged care organisations, including a number with a significant number of indigenous stakeholders. Her high-level clinical expertise complements her role as a respected industry adviser and trainer in incident reporting and management, auditing and quality assurance, continuous improvement, customer feedback, performance appraisal, and policy review and development. 

Over the past two years, Victoria has conducted a nation-wide quality systems audit for the Department of Veterans’ Affairs Community Nursing Program. Recognising the challenges facing regional and rural providers in achieving both Aged Care and NHQHS Standards, Victoria recently developed set of expectations that will ensure all DVA Community Nursing providers can achieve compliance and quality outcomes for clients. 

Victoria provides direct support to RACFs in the Snowy Monaro Region on quality systems and compliance. She is Nurse Advisor and a specialist trainer with Hartley LifeCare, a major disability service provider in the ACT. In 2018 she was appointed an Official Visitor to NSW Gaols.

Kim Short - Aged Care Specialist/Quality Auditor and Advisor
​​Kim has over 17 years of experience in the aged care industry, working with the governing body now known as the Aged Care Quality and Safety Commission (ACQSC), the Department of Health and Ageing (DHA), the Department of Veterans Affairs (DVA), Aged and Community Services Australia (ASCA) and multiple aged care providers. 

In her work with ACQSC, Kim reviewed non-compliances in residential aged care facilities across Australia. She has established systems and monitored the performance of aged care providers as well as implementing quality systems, in urban, regional and rural locations. Committed to working with aged care approved providers to strengthen their quality systems, Kim recently administered a sanctioned home, managing it towards compliance with aged care standards.

Kim has hands-on experience with compliance and building capacity in indigenous aged care services. As Director, Quality Team for the Benevolent Society, she worked with Aboriginal elders in the Tamworth area to improve the care services provided to their community. 

Joan Rafferty - Aged Care Specialist and Registered Nurse
​Joan is a registered nurse and Lead Auditor (QMS) with 20 years’ experience in management in aged and community care. She has experience working with indigenous communities around the world, including HIV treatment and prevention in Zambia, researching lead poisoning in indigenous communities in Alberta Canada, reviewing disability care for an NGO in PNG. More recently, she has worked in community care with indigenous communities in the Mid North Coast of NSW. 
Joan is an experienced assessor and accreditation specialist, having worked for the (now) Aged Care Quality and Safety Commission) for 16 years. She provides expert advice to aged care providers in the provision of quality care, as well as in environmental and physical design in dementia care.

Leanne Petrie - Registered Nurse and specialist trainer and advisor
​Leanne is a Registered Nurse with 15 years’ experience in a wide range of medical, hospital, disability and aged care services. Her postgraduate qualifications include operating theatre, occupational medicine, infection prevention and control, infectious disease management, immunisation, diabetes management and wound care management. 

Leanne has worked in regional and metropolitan hospitals as well as regional GP practice. She has developed an understanding of the needs of indigenous patients through her diverse experience with the provision of care to the elderly in residential and non-residential settings.

As a subject matter expert with a passion for aged and disability care, Leanne now provides expert advice and training to not-for-profit organisations and commercial clients. Most recently she trained Hartley LifeCare support workers in work health and safety compliance, manual handling, and in supporting clients with diabetes. 

Now living in regional Australia with parent in a local RACF, Leanne has a first-hand insight into a client’s perspective on aged care services.

Ineke Oliver - ​Consultant and Lead Auditor
Ineke is a qualified educator, trainer and auditor. She has worked in a variety of roles in law and administration, and primary education and leadership. As a quality systems auditor, she manages, reports on, and analyses projects and systems in the education and aged care sectors. 

In her role as a school principal in Perth, a role she held for eleven years, Ineke forged supportive relationships with indigenous families in remote Western Australia who were required to spend time in Perth for rehabilitation. She also oversaw a school program that created intergenerational bonds between primary students and RACF residents. 

Ineke resides in Perth but is able to travel extensively around Australia. She is currently working on a systematic audit of disability group homes in the ACT.

Cherry Casino - Project Assistant and Registered Nurse
​Cherry is a registered nurse, having earned nursing degrees in both in Australia and the Philippines. A graduate of Xavier University – Ateneo de Cagayan, Cherry completed significant work placements in Filipino indigenous communities, both as a health educator in community diseases, wound management, and nutrition, and as a maternity and child health nurse. She also worked in typhoon disaster relief, providing nursing assistance in rapid-response emergency care. 

Cherry has worked in medical-surgical wards and is a certified nurse phlebotomist. She completed her Bachelor of Nursing from Australian Catholic University with post graduate placements in aged care, general acute care nursing, orthopaedic and rehabilitation.

Passionate about ensuring high quality of life for Australia’s ageing population, Cherry now works in aged care services. She has a particular interest in promoting and delivering high quality oncology and palliative care. 

Lucia Twala - Enrolled Nurse and Lead Auditor
​Lucia is an Enrolled Nurse who works in aged care services. Originally from Swaziland, Lucia brings a strong cross-cultural perspective to her work and is committed to ensuring older people are supported by high quality, person-centred care. She has worked in RACFs throughout the ACT and provides specialised support to aged care hostels in the Snowy Monaro region. She is a qualified Lead Auditor (QMS) and is currently conducting medication audits for Hartley LifeCare disability group homes in the ACT.

Lucia holds a Diploma in Nursing from Canberra Institute of Technology and is currently enrolled in a Bachelor of Nursing degree at Australian Catholic University. 

Julia Martin - Project Coordinator
​Julia is an experienced researcher, policy analyst and project manager with extensive experience in the public, private and not-for-profit sectors. She has held positions with the Reserve Bank of Australia, the NSW Department of Premier and Cabinet, and the Social Policy Research Centre, Sydney.

Throughout her career, Julia maintained a long-term commitment to the community sector. For four years, she was a Director of Streetwize Communications, a non-profit company that co-created educational comic books with indigenous communities, writers and artists.

An award-winning writer and film-maker, Julia has produced reports, videos and animations for clients including the Commonwealth Department of Industry and Innovation, SilverSun Pictures, and St Vincent de Paul. Since 2018, she has been Project Coordinator at Oakden Enterprises in Canberra.

Gillian Driver - Specialist Consultant